LamaBet Privacy Policy

At Lama Bet, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we at LamaBet collect, use, store and protect the information you share with us when you visit LamaBet Casino, register an account, or use our services. By accessing our platform, you agree to the practices described in this LamaBet privacy policy.

Who We Are

LamaBet Casino is licensed under the laws of Anjouan, Union of the Comoros, operating under licence No. ALSI-152406018-FI2 issued by the Anjouan Gaming Authority. Our registered brand, lamabet1.com, is operated in connection with 3-102-940953 SRL, Costa Rica. We are the data controller responsible for the personal information processed when you use our casino lama bet services.

Information We Collect

We collect several categories of information to provide, secure and improve our services. Our data collection practices at Vegas Hero-style regulated platforms like ours are designed to be transparent and limited to what is necessary.

• We gather registration details such as your name, date of birth, address, email address and phone number when you create a LamaBet casino login.
• We collect financial information, including payment method details, deposit and withdrawal history, and currency preferences.
• We track your gaming activity, including games played, wagers placed, bonus usage and session duration, to improve our services and detect irregular play.
• We record technical data such as IP address, device type, browser version and language settings whenever you access LamaBet.
• We retain verification documents, including identity and address proof, submitted for anti-money laundering and age verification purposes.
• We store communications you send us through live chat, email or our contact form.

How We Use Your Information

Here at LamaBet, we use your personal data for several legitimate purposes connected to operating our casino and sportsbook.

• We use your information to create and manage your account, process your lamabet login, and verify your identity.
• We process deposits and withdrawals, apply withdrawal limits, and ensure compliance with our payment policies.
• We use your data to administer bonuses, such as the Welcome Bonus activated with promo code WELCOME, and to prevent bonus abuse.
• We analyse your activity to personalise offers, including VIP rewards, cashback and loyalty points under our Complimentary Points programme.
• We use your contact details to respond to support requests submitted via live chat or email at [email protected].
• We may use your data to detect fraud, prevent money laundering, and comply with legal obligations under our Anjouan licence.

Legal Basis for Processing

Our LamaBet platform processes personal data on the basis of contractual necessity, legal obligation, legitimate interest and, where required, your consent. Our privacy policy ensures that we only process data when one of these legal grounds applies.

Sharing Your Information

We do not sell your personal data. However, we at LamaBet may share information with trusted third parties where necessary to operate LamaBet Casino effectively.

• We share data with payment processors to handle deposits made via Visa, Mastercard, Skrill, Neteller, Interac, cryptocurrency and other supported methods.
• We share information with game providers such as Evolution, Pragmatic Play, NetEnt and others listed on our platform to deliver game functionality.
• We disclose data to regulatory authorities, including the Anjouan Gaming Authority, when legally required.
• We may share information with fraud prevention and verification services to confirm your identity before a first withdrawal.
• We may share data with professional advisors, auditors or law enforcement where necessary to comply with applicable law.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate Vegas Hero-caliber functionality across our site, remember your preferences, and analyse traffic. Our VegasHero-style cookie practices — applied here under the Lama Bet brand — allow us to maintain your session, support the language switcher across our twenty-one localisations, and measure the performance of promotions like lamabet promo code campaigns. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit site functionality.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with anti-money laundering regulations. Verification documents, transaction records and communication logs are kept for the period required under our licence. If your account becomes inactive, we apply the fees and procedures described in our Terms, and we may retain or remit remaining balances in accordance with those rules.

International Data Transfers

Because we operate internationally and serve players across Ireland, Canada, New Zealand, Japan, Poland, Czech Republic, Slovakia, Slovenia, Hungary, Norway and other markets, your data may be transferred to and processed in countries outside your country of residence. We ensure that appropriate safeguards are applied whenever such transfers occur.

Your Rights

Depending on your jurisdiction, you may have rights regarding the personal data we hold about you. We at LamaBet are committed to honouring these rights wherever applicable.

• You have the right to request access to the personal data we hold about you.
• You may request correction of inaccurate or incomplete information.
• You can request deletion of your data, subject to our legal retention obligations.
• You may object to or restrict certain types of processing, including marketing communications.
• You can withdraw consent at any time where processing is based on consent.
• You may lodge a complaint with a relevant supervisory authority if you believe your rights have been violated.

To exercise any of these rights, you can contact our support team through the live chat, available 24/7, or by email at [email protected].

Security Measures

Our LamaBet systems employ technical and organisational measures designed to protect your personal data from unauthorised access, alteration or disclosure. We restrict access to sensitive information, including identity documents submitted during our verification process, to authorised personnel only. Despite these safeguards, no system is completely secure, and we encourage you to protect your own account credentials, including your lamabet casino login details.

Restricted Jurisdictions and VPN Use

We do not permit the use of VPNs, proxies or similar services to misrepresent your actual location. Attempting to access LamaBet from a restricted territory using such tools is prohibited, and we accept no liability for claims arising from such access. Our restricted countries list, available in our Terms, applies in full when assessing eligibility and data processing obligations.

Players from Sweden

Players from Sweden are excluded from bonuses, cashback, promotional programmes and VIP rewards. This exclusion does not affect how we process your core account and transactional data under this LamaBet privacy policy.

Children's Privacy

Our services are intended exclusively for adults who meet the minimum legal age requirement in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any revisions will be posted on this page, and we encourage you to review it regularly to stay informed about how we protect your information.

Contact Us

If you have questions about this policy or how we handle your data, please reach out through our live chat, available 24/7, or by email at [email protected]. We at Lama Bet are always ready to assist you with privacy-related enquiries.